FAQ
Good questions, straight answers
Everything about the tag, your phone, your privacy, the plans, and your order — in one place.
How the tap works
How does the tap actually work?
The TapyDrive tag is an NFC sticker that lives in your car. Tap your phone on it and that vehicle's Quick Log opens in your browser — five big actions: Fuel, Maintenance, Expense, Mileage, and Dashboard. Every tag also carries a QR code that opens the exact same page.
Does the tag need batteries, charging, or Wi-Fi?
No. The tag is a passive NFC sticker — it has no battery and nothing to charge or pair. Your phone's NFC reader powers it for the split second of the tap, and your phone's own connection loads the Quick Log.
Where should I put the tag in my car?
Anywhere you can tap comfortably from the driver's seat — the dashboard, the centre console, or the inside of the glovebox door are the usual spots. Pick a clean, flat surface, press the sticker on firmly, and it stays put.
What can I log with a tap?
Fuel-ups, maintenance visits, any other expense (insurance, parking, washes…), and mileage — each designed to take less than a minute. The same tap also opens your dashboard: monthly spend, fuel efficiency, cost per km, and what service is due next.
Do I need to install an app?
No. TapyDrive is a mobile web app — the tap opens it in your browser, signed in and pointed at the right vehicle. Nothing to download, nothing to update.
Phone compatibility
Which iPhones can tap the tag?
iPhone XS and later read NFC tags automatically — hold the top of the phone near the tag and the Quick Log link pops up. Older iPhones can scan the tag's QR code with the camera instead; it opens the same page.
Which Android phones can tap the tag?
Most modern Android phones read NFC tags — just make sure NFC is switched on in your settings, then tap the back of the phone on the tag. If your phone doesn't have NFC, the QR code on the tag opens the same Quick Log.
What if my phone can't read NFC at all?
Every tag carries a printed QR code as a built-in fallback. Scan it with your camera and you land on exactly the same Quick Log as a tap — same vehicle, same actions.
Can more than one phone use the same tag?
Yes. The tag isn't paired to a phone — anyone you've invited to your garage can tap the same tag with their own phone and log under their own sign-in. That's how shared cars stay on one logbook.
Privacy at the tag
What happens if a stranger finds or scans my tag?
Nothing. A tag reveals nothing before sign-in — scanning it only opens a sign-in page. No vehicle details, no history, no personal information. Your data is visible only to you and the people you've invited to your garage.
Does the tag track my location or my driving?
No. The tag is a passive sticker with no GPS and no sensors — it can't track anything. TapyDrive stores only what you type into it, and trips are entered manually; nothing is recorded in the background.
Who can see my vehicle's data?
Only you and the people you invite to your garage. Members join by email invitation with a role — Owner or Contributor — and you can remove them at any time. Your logs are never sold or used for advertising.
Can I delete my data?
Yes, completely. You can delete your store account yourself from your account page, and our account-deletion page walks through exactly what gets removed — including how to make sure your vehicle data in the app is erased too. Read the account-deletion page
Plans & capacity
What's the difference between the plans?
Capacity, nothing else. Every plan has every feature — Personal holds 1 vehicle, Gig Driver holds 2 vehicles plus 1 shared member, and Family holds 4 vehicles and 4 members.
How much do the plans cost?
Plan pricing lives inside the app: after your first tap you create your garage and pick a plan there, with current prices shown before you commit. The tag itself is a one-time purchase from the shop — no subscription is bought on this site.
Do I need to pick a plan before buying a tag?
No. Buy the tag first — it's a one-time purchase. Your plan is chosen inside the app after your first tap, and you can change it as your garage grows. Get the tag
How does sharing my garage work?
You invite family or a co-driver by email from inside the app. Gig Driver includes 1 shared member and Family includes 4 — each member signs in with their own account and logs to the same garage, with Owner and Contributor roles keeping control with you.
What if I get another car?
Add a tag to the new car and add the vehicle to your garage. If you're at your plan's vehicle limit, switch plans inside the app — Personal holds 1 vehicle, Gig Driver 2, and Family 4.
Shipping & returns
Where do you ship?
We ship across the United States and Canada. Prices show in USD for US visitors and CAD everywhere else, and shipping options and taxes are calculated at checkout.
How long until my tag arrives?
Orders are typically processed within 2–4 business days, and carrier delivery time is added on top. As soon as your order ships you'll find its tracking number on your order page. See the shipping policy
Can I return my tag?
Yes — unused tags in their original condition can be returned within 14 days of delivery. Defective tags are replaced, and if your package arrives damaged, let us know within 7 days of delivery. Read the returns policy
Can I cancel an order after placing it?
Yes, while it hasn't shipped yet. Sign in, open the order from your account page, and use the Cancel order button — the refund goes back to your original payment method.
How is payment handled?
Checkout happens on Shopify's secure hosted checkout — the same system used by millions of stores. This site never sees or stores your card details.
Still have a question?
We're happy to help with anything about the tag, your order, or your garage.
Already tapped your tag? The app at app.tapydrive.com has its own help built in.